Citi has announced restrictions on autonomous AI agents accessing customer accounts. CEO Jane Fraser outlined this position at the Sibos 2026 banking conference in Miami, arguing for rigorous identity verification before any transaction execution. The internal platform ARC, made mandatory in 2026, oversees all of the bank’s internal AI agents. JPMorgan Chase has taken a stricter approach by issuing a total ban on external AI agents accessing customer accounts. This restriction represents a significant headwind for companies developing agentic AI tools for personal finance.
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