OKX launched Shield in Europe on September 22, a discretionary reimbursement program covering losses from third-party account takeovers. Protection limits are tiered by customer level: up to €100,000 for standard users, €250,000 for VIP 1-3 customers, and €500,000 for VIP 4-6 users. Eligibility requires completing a six-step security process including passkeys, multi-factor authentication, and withdrawal safeguards. OKX explicitly states that Shield is not insurance, deposit protection, or a statutory compensation scheme: it is a voluntary goodwill program with discretionary reimbursements. This initiative aims to provide a concrete financial incentive for users to adopt stronger security measures rather than treating them as optional extras.
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