Starlink, SpaceX’s satellite internet service, now handles over 15,000 customer support calls per day using xAI’s Grok Voice technology. Approximately 70% of support requests are resolved autonomously by the AI without human intervention. On the commercial side, Grok Voice converts roughly 20% of inbound inquiries into actual orders, processing over 3,000 orders per week through voice and chat channels. This integration, operational since mid-2026, follows SpaceX’s acquisition of xAI in February 2026, which gave Starlink’s engineering teams direct access to Grok’s underlying models.
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