Chainalysis disclosed that an attacker accessed customer data, including user IDs, full names, email addresses and organizational role labels. Investigation materials, transaction and query results, passwords, multi-factor authentication secrets and session tokens were not compromised. The company attributed the intrusion to “offensive agentic techniques,” meaning AI-driven methods, but did not publish a technical breakdown. Chainalysis notified all affected customers and brought in outside cybersecurity experts while patching vulnerabilities and strengthening its defenses.
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