Walmart asked its 2.1 million associates in June what they thought of artificial intelligence and received more than 1.7 million responses. According to Maren Waggoner, Walmart’s chief people officer for associate experience and digital, 77% of office-based associates said they felt very confident using AI tools, while 84% of U.S. frontline associates said they felt confident using digital tools. Over the past 13 months, the company has provided free training and certification programs with Google and OpenAI; associates who completed OpenAI training reported a 27% increase in confidence. Walmart is also using AI to automate certain tasks, particularly in fulfillment centers, while preserving human judgment and customer interactions. In Mexico, a store manager developed his own AI agent to analyze reports and drive fresh produce sales without losing his role.
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