JPMorgan Chase is blocking external AI agents from directly accessing customer accounts. CEO Jamie Dimon announced the decision during the Q3 2026 earnings call on October 13, citing security risks, client protection and liability concerns. The bank is developing its own internal agentic AI tools instead of allowing third-party access. The move also comes amid concerns about screen scraping, a practice where customers share their login credentials with third-party tools to extract banking data. In June 2026, JPMorgan had already restricted Hong Kong staff’s access to Anthropic’s Claude.
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