The Court of Justice of the European Union issued a landmark ruling stating that victims of banking scams must be reimbursed by their bank, even in cases of gross negligence. This decision stems from a Polish case involving PKO BP S.A., which had refused to reimburse 3,000 zlotys (approximately 700 euros) to a customer scammed through phishing. In practice, banks systematically used the gross negligence excuse to avoid their reimbursement obligations. However, banks retain the right to sue their clients for damages, provided they can prove the alleged gross negligence. This ruling sets precedent for all European jurisdictions.
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