JPMorgan Chase, Charles Schwab, Amazon, Neiman Marcus and Kohl’s are blocking certain personal AI agents, while Walmart is accepting them and showing shoppers the same prices as human customers. An audit of 51 major U.S. retailers found that only 11 had taken a deliberate position, 37 indirectly blocked shopping agents and none allowed a verified agent to complete a purchase. Accenture says 65% of consumers are open to using a GPT-like financial assistant and 82% want to approve every agent action. Experts acknowledge concrete risks involving fraud, unauthorized actions and system overload, but argue that banks and retailers will need to authenticate agents and provide a secure framework rather than exclude them for long.
Source: Read the original article
