United Airlines will bar AI agents from completing ticket-related transactions on its website and app, even when a customer supervises the assistant. The new rule, added on November 11, 2026 to the Contract of Carriage, still allows their use to compare fares and research travel options. The airline cites the risks of unauthorized purchases, misuse of loyalty miles, and violations of regulatory requirements concerning check-in and prohibited baggage items. Reservations made before that date will not be canceled. CEO Scott Kirby also says the airline wants to prevent an AI agent from becoming another intermediary between the company and its customers.
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