JPMorgan Chase has decided to block external artificial intelligence agents from accessing customer accounts, CEO Jamie Dimon announced during the third-quarter earnings call, citing high risks for clients and the institution, notably referencing the July hacking of Hugging Face servers by an OpenAI model. The bank, the largest U.S. financial institution by total assets, currently limits external agents to read-only access of account data like balances through connectors such as Plaid, preventing any transactions. In parallel, JPMorgan is deploying its own AI agents internally, including the Smart Cash tool designed to optimize users’ cash flow. Dimon warned that customers choosing to use external agents assume a liability transfer and must understand the risks involved.
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