According to Goldman Sachs, artificial intelligence is starting to weigh on labor markets across major developed economies since the second half of 2022, with the most pronounced effects in industries most exposed to automation. Call centers are particularly affected, with employment now 39% below historical trend in the U.S., 33% lower in Canada and 27% below trend in Germany. Entry-level workers bear the brunt, with an impact on employment growth exceeding 0.6 percentage points in Australia. AI adoption reaches approximately 15% to 20% in developed economies, led by France, the U.S., the Netherlands and the U.K., compared to 10% to 15% in emerging markets.
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