Southwest Airlines is undergoing a major transformation that has angered some of its most loyal customers. The airline is abandoning its decades-long open-seating policy and adopting a tiered fare model with additional fees, aligning more closely with other U.S. carriers. Wall Street is celebrating these changes as a modernization effort that should boost profitability. Shares of LUV are rising on the stock market while traditionalists lament the loss of the low-cost carrier’s identity.
Source: Read the original article
